Category Archives: Brand Reputation
By Cynthia Mbugua, Second year Media and Communications student at Coventry University
In Public Relations, it is obvious to expect anything to come from it. This can be the good, the bad or the ugly. Any good PR firm has to be prepared to handle any kind of situation that comes along with it. At the same time, it is always good to be able to recognise some of the tips needed to avoid a Public Relations disaster.
1. The number one tip of how to avoid a PR disaster is to recognise that your employees are your social ambassadors. By this you should be able to know that brands, either small or large must face the fact that the people with your closest connection to your organisation are your employees. It is clear that your employees can either be your perfect brand advocates and evangelists, but they can also burn your reputation when they lose control on the social media networks.
2. It is always good to mitigate the risk of employee social media manual which clearly defines how employees should put the company’s messages across. As I said earlier, your employees are the highest percentage of your company’s reputation.
3. Another tip which should be considered is to think before sending off content, for example emails and tweets. Everyone working in the organisation should know that the heat of the moment is definitely not the best time to respond to your clients. During a moment of tension we tend to say things that we do not mean and this can in turn affect any kind of relationship with your clients and potential clients.
4. The issue of security in your organisation should be handled with exceptional confidentiality too. Safeguarding the reputation of your organisation should be everybody’s key responsibility . If your organisation has a clean responsibility then the more chances you are likely to get to work with more clients.
Print publications have been going through a rapid reincarnation as they turn to digital media. Newsweek magazine is the latest to axe its print edition after 80 years and move to a digital-only format from 2013 onwards. The Guardian is another household name that has recently announced its intention to become totally digital. In addition, social media platforms have completely transformed the way we access news and information. It seems that the whole PR landscape is changing to digital communications. With this major shift, it is imperative that businesses also incorporate a digital strategy into their PR and marketing.
HOWEVER, this does not mean that traditional PR has died a gruesome death. At Bridge, the digital side of PR is fundamentally supported by the good old fashioned “traditional” approach to PR. In essence, it is all about channelling your message through the right networks and also making the connections directly with your audience. But good PR is more than just channelling your content. We have always maintained that media relations are central to effective communications, and this is also one of the most traditional approaches to getting your brand known.
As a business, these traditional approaches should not be seen as dead and buried, or ghosts of the past.
What is it good for?
Local Markets – If you want to sell to a local market then traditional PR is great for getting you in your local press and gaining local business credibility.
Sector specific – We have manufacturing and IT companies who rely on the traditional side of our PR services to get them seen in their industry ‘bibles’. By this we mean the trade magazines that go out to their target audiences. For one client in particular we have achieved over £50,000 worth of coverage in just five months in trade magazines, using the format of traditional PR.
At the start of this year 8.12 million adults had never used the internet. So where are they obtaining their news from? It would be very short-sighted for companies to write off traditional media communication as it offers companies the potential to reach across new markets and audiences. Traditional PR should be crafted into your marketing strategy alongside all the online activity.
Traditional PR is not dead – it is simply re-incarnating.
For a strategic blend of traditional and digital PR, give us a call today on 02476 520025
Or email us: email@example.com
By: Film Producer Gail Downey
From: Whirlwind Productions/Nose Art Films
This is the second of three blogs from our friend Gail Downey, the Director and Producer of Nose Art & Pin-Ups. Following on from her previous blog in which she told us how she got the idea to do the film, she tells us how she set the wheels in motion and the help she received along the way…..
Like so many things the idea to make a film about Nose Art and Pin Ups on the aircraft of World War Two came about by chance. I have made history programmes for the BBC and The History Channel before and while doing some research came across the title “Nose Art & Pin Ups.”
Curious to find out exactly what that was about, I read through the article and discovered it was the artwork on aircraft painted, sometimes by the crew, sometimes by commercial artists like Don Allen, who had been drafted into the United States Army Air Force in WW2.
What I found fascinating was what the images meant to the crews, fighter and bombers, who risked their lives every day in missions in which one in seven of them died. They were all part of the Eighth Air Force or “Mighty Eighth” when the USA joined the war against the Germans in 1942.
The article focused on their Nose Art and offered moving footage of aircraft, which to a film producer, was like gold dust. Here was the artwork on the actual planes in WW2 and provided I paid for the rights, I could use that filmed material.
But where to start on a subject which is so big? That is always the hardest part of making any film. Make the subject too niche and the audience will be too small. Make the subject too broad and you miss the point .
So being a Brit, I decided to tell the story of the American servicemen based here in England in World War Two and concentrate on the Nose Art on their aircraft rather than that of the RAF. For a start there was much more Nose Art on the USAAF aircraft and it was easier to find in terms of actual film footage. So now you see how a producer’s mind works.
What I really wanted to do though was to tell the stories of these young American servicemen, who saw friends killed and captured, some severely wounded and others who, to this day, have memories, which thankfully my generation, will never know.
Finding the servicemen was the first task. I had tried to get the BBC and The History Channel to pay for the film to be made but was told no – it was too niche so I decided to fund it myself (which producers should never do).
Thankfully I found Michael P Faley, an American who loves history and like myself, has huge respect for the pilots and crews and what they went through.
Mike is on the board of directors of the Eighth Air Force Historical Society and with his help found Don Allen, who was a crew chief looking after aircraft of the Fourth Fighter Group based at Debden near Saffron Walden in WW2……….he was and thankfully is, still alive. And so the journey began. More on that next week.
Please support this project and help keep these veterans’ stories alive.
Gail Downey, Nose Art Films
Recognising the value in public relations is fundamental to a series of successful campaigns and a significant profile raise. Many companies take a PR agency for granted and expect them to magic stories out of the blue. However, a strong relationship is needed between the client and PR if anything good is ever going to come of the contract.
At Bridge, we like our clients to be aware of the real value of PR, and understand what their responsibilities are – after all it is all about communicating the right messages correctly!
1. Develop a comprehensive PR brief
You wouldn’t jump into a pool without knowing how to swim and where you wanted to get to. Prevent your PR campaign from sinking by having a detailed brief on what your business wants to obtain from it. Also, be honest about your budget! If the financial perimeter is set then the agency will not go overboard on their creative proposal, resulting in the company being let down when they don‘t have the finances to support it. If the seeds are sown correctly with a clear goal ahead, then your business will only reap the rewards of a vibrant PR strategy.
2. Maintain regular contact
PR is not intended for sales leads – that is what your sales team are for, however it is important that your agency are able to liaise with the sales team in order to sync the information that is going out in the public domain. If the sales team are regularly updated with info from the PR side then they can refer to it in their sales patter. Speaking to your PR agency regularly will keep your business at the forefront of the PR teams minds, and that foundation of a relationship will enable them to prosper in the work they carry out for you.
3. Frequent face to face meetings
In our experience the best stuff comes from meeting clients face to face. Although we currently live in a digitally dominated society, human nature can prevail all. Face to face conversations have the ability to develop a corporate personality more than any other medium. We have had recent meetings with clients who are very busy people, and some of the best stories come as we are about to walk out of the door and they say “oh did I tell you we’ve just won a massive contract…”
4. Tell them EVERYTHING
A PR agency can only be as good as the information they are provided with. Keep the PR agency updated with the happenings of your company as they will always be researching newsworthy angles in relation to what is going on in your marketplace. If you keep the PR team in the loop when it comes to news and business developments confidentiality will not be a problem as good agencies will always run content past you for approval first. Remember – they are working as part of your team!
5. Identify your ‘Bibles’
Whilst carrying out research on your PR campaign it is vital that you identify the key publications you want to be appearing in. Most publications provide media packs on who their readership is and what the circulation is. Maybe you are a local business and just want to appear in the local newspapers? Whatever the situation is you need to make the agency aware of this so that they can focus their material to the style and format of that specific publication. This way they will also begin to develop stronger relationships with the editors and reporters to ensure you receive regular coverage with them.
It’s a question that is commonly asked – particularly by businesses owners who think they need PR, but are unsure exactly what it is. Some people think it is a way of winning new business; others think that it’s simply an exercise that gets them in the local paper and others believe that it just enhances their reputation. The real answer? It can do all this and so much more.
Public Relations is all about reputation – the result of what you do, what you say and what others say about you. It’s about not only developing a good reputation for your business but managing that reputation once you have built it up – establishing and maintaining goodwill and mutual understanding between a business and its public.
How does it work?
PR comes in many different forms; marketing, social media, public affairs, corporate communications, event management, content marketing public information – all titles which contribute to the umbrella that is Public Relations and all topics that cover a part of what PR is.
It’s about establishing trust between a business and the public, which could be done through many forms. Telling stories to the local, national, global and trade presses will catapult a business in front of a large public base. Being active on social networks and engaging with customers; old, new and potential shows the public that a business cares about the public. By holding regular events or seminars, your business can help educate the public about what it is you do. Through research, feedback, communication and evaluation, a business can enjoy positive PR and subsequent positivity when it comes to sales and customer lists.
PR is a more credible source of promotion than advertising. An editorial in a local magazine, promoting your business is worth far more than the price of an advertisement in exposure and credibility. Adverts are paid-for pages, targeting a specific audience whereas an editorial is placed because you have a good story worth telling – not because you are paying for the pleasure!
Do I need PR?
Yes. PR can only be good for business. Your company need not be the biggest, the most profitable or the most powerful in your industry sector to reach out and build trust with the public. In fact, without this circle of trust, you may never be the best in your sector.
Just as it doesn’t matter how brilliant your services are or how ground-breaking your products are – if nobody knows about them, they aren’t going to buy them. Every inch of your business can be run to perfection but you will make no money of nobody knows who you are – they will continue going to your competitors. With PR, the public will know who you are; they will see for themselves the successes of your business and grow to trust your brand and its services. If you communicate more effectively with the public than your competitors do, it will be you who the public turns to going forward.
Still not convinced?
Take a look at the question below and if you answer yes to any of them, you need PR!
- Do I want to grow my business?
- Do I want to build a foundation of trust with the public?
- Do I want to be ahead of my competitors?
- Do I want to move into new markets?
- Do I want to win new customers while retaining my existing ones at the same time?
- Do I want to win over my local community
- Do I want to be recognised as the best in my field of expertise?
To kickstart your PR and marketing, give Bridge PR and Media Services a call today on 024 7652 0025 and we can work out a plan that works for you.